Shipping Rates and Delivery
DUE TO CIRCUMSTANCES AROUND COVID-19, STANDARD DELIVERY TIMES DO NOT APPLY. COURIERS ARE EXPERIENCING DELIVERY DELAYS DUE TO HIGH VOLUMES AND LIMITED INTERNATIONAL FLIGHTS. WE ARE CURRENTLY UNABLE TO GIVE YOU ACCURATE DELIVERY TIMES. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.
International orders are Tracked where possible. For a list of countries/areas participating with New Zealand Post’s International Air Satchel Tracked service, please click this link: Service by Zone
International Deliveries = $20 flat rate
Some countries charge a Duty Tax or Customs Import Fee for an item to be imported. Unfortunately this is beyond our control:
- IMPORTANT NOTICE - EU Deliveries
As soon as you buy a product from a non-EU country, then effectively you become an importer and become liable to Customs and Excise Duty as well as Value Added Tax (VAT) payments. If the terms of sale do not specify another arrangement, the goods would normally be held by the Customs Authority at entry, pending the payment of duty and tax. For more information on EU tax and duty please see: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
- IMPORTANT NOTICE - UK Deliveries
Anything posted or couriered to you goes through customs to check it isn’t banned or restricted then you pay the tax and ‘duty’ (customs charges) on it. This includes anything new or used that you: buy online, buy abroad and send back to the UK, or receive as a gift. Royal Mail, Parcelforce or the courier company will contact you explaining how to pay any VAT, duty and fees for dealing with customs. They’ll normally hold your parcel for about 3 weeks. If you haven’t paid the fee by then it’ll be returned to sender. For more information on UK tax and duty please see: https://www.gov.uk/goods-sent-from-abroad
If you do not receive the goods within two weeks of delivery send us an email and we will track it down.
For the above quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.